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H1022 Analysis of Customer Satisfaction Data 2000
H1182 Customer Satisfaction Research Management 2004
H1212 Statistical Engineering: An Algorithm for Reducing Variation in Manufacturing Processes 2005
H1222 Process Quality Control: Troubleshooting and Interpretation of Data, Fourth Edition 2005
H1240 The Path to Profitable Measures: 10 Steps to Feedback That Fuels Performance 2005
H1246 Applied Data Analysis for Process Improvement: A Practical Guide to Six Sigma Black Belt Statistics 2005
H1292 Managing the Customer Experience: A Measurement-Based Approach 2007

About the American Society for Quality

The American Society for Quality (ASQ), formerly known as the American Society for Quality Control (ASQC), is a knowledge-based global community of quality control experts, dedicated to the promotion and advancement of quality tools, principles, and practices in ther workplaces and in their communities.

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