ASQ Quality Hospitality Publications

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ASQ BOOKS & STANDARDS -QUALITY HOSPITALITY

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H1157	Cracking the Case of ISO 9001:2000 for Service	2003
H1162	Developing New Services: Incorporating the Voice of the Customer into Strategic Service Development	2003
H1202	Making Change Work: Practical Tools for Overcoming Human Resistance to Change	2004
H1216	Quality Essentials: A Reference Guide from A to Z	2004
H1224	The Quality Toolbox, Second Edition	2005
H1227	Managing with Conscience for Competitive Advantage	2004
H1231	Finding the Leader in You: A Practical Guide to Expanding Your Leadership Skills	2004
H1248	Everyday Excellence: Creating a Better Workplace through Attitude, Action, and Appreciation	2006
H1257	SPC for Right-Brain Thinkers: Process Control for Non-Statisticians	2006
H1266	Transactional Six Sigma for Green Belts: Maximizing Service and Manufacturing Processes	2006
H1270	The Magic of Self-Directed Work Teams: A Case Study in Courage and Culture Change	2006
H1274	Competing for Customers and Winning with Value: Breakthrough Strategies for Market Dominance	2006
P1246	Beyond Governance: Creating Corporate Value through Performance, Conformance, and Responsibility	2005
P1247	Beyond Six Sigma: Profitable Growth through Customer Value Creation	2006
P1248	Six Sigma Quality Improvement with MINITAB	2006
P1263	Master of All You Survey: How to Use Surveys to Improve Organizations, Teams, & Leaders	2006
P1339	The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company	2008
P1341	Human Sigma: Managing the Employee-Customer Encounter	2008
P1355	Sparking Innovation: Straight Talk From the World's Top Business Leaders	2008
P1360	The Power of Management Innovation: 24 Keys for Fostering Innovation and Staying Competitive	2008

About the American Society for Quality

The American Society for Quality (ASQ), formerly known as the American Society for Quality Control (ASQC), is a knowledge-based global community of quality control experts, dedicated to the promotion and advancement of quality tools, principles, and practices in ther workplaces and in their communities.


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