| H1170 |
Mapping Work Processes, Second Edition |
2008 |
| H1202B |
Making Change Work Set: Making Change Work and Leadership, Quality and Learning |
2008 |
| H1290 |
The Certified Six Sigma Green Belt Handbook |
2008 |
| H1292 |
Managing the Customer Experience: A Measurement-Based Approach |
2007 |
| H1293 |
The Quality Calibration Handbook: Developing and Managing a Calibration Program |
2007 |
| H1294 |
Project Portfolio Selection for Six Sigma |
2007 |
| H1296 |
The Certified Quality Process Analyst Handbook |
2007 |
| H1299 |
Environmental Management Quick and Easy: Creating an Effective ISO 14001 EMS in Half the Time |
2007 |
| H1300 |
The Internal Auditing Pocket Guide: Preparing, Performing, Reporting and Follow-up,
Second Edition |
2007 |
| H1304 |
The Certified Reliability Engineer Handbook |
2009 |
| H1307 |
Enabling Excellence: The Seven Elements Essential to Achieving Competitive Advantage |
2007 |
| H1309 |
The Executive Guide to Understanding and Implementing Quality Cost Programs: Reduce Operating Expenses and Increase Revenue |
2008 |
| H1310 |
The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence |
2007 |
| H1311 |
The Executive Guide to Understanding and Implementing Employee Engagement Programs: Expand Production Capacity, Increase Revenue, and Save Jobs |
2007 |
| H1312 |
Business Process Improvement Toolbox, Second Edition |
2008 |
| H1315 |
The Logical Thinking Process: A Systems Approach to Complex Problem Solving |
2008 |
| H1317 |
The Desk Reference of Statistical Quality Methods, Second Edition |
2008 |
| H1318 |
Recognition, Gratitude, and Celebration |
2007 |
| H1321 |
Insights to Performance Excellence 2008: An Inside Look at the 2008 Baldrige Award Criteria |
2008 |
| H1324 |
The Certified Quality Inspector Handbook |
2009 |
| H1325 |
The Certified Six Sigma Black Belt Handbook, Second Edition |
2009 |
| H1326 |
Innovation Generation: Creating an Innovation Process and an Innovative Culture |
2008 |
| H1329 |
A Practical Application of Supply Chain Management Principles |
2008 |
| H1330 |
Common Sense Project Management |
2008 |
| H1331 |
Zero Acceptance Number Sampling Plans, Fifth Edition |
2008 |
| H1332 |
The FDA and Worldwide Quality System Requirements Guidebook for Medical Devices, Second Edition |
2008 |
| H1338 |
Proving Continuous Improvement with Profit Ability |
2008 |
| H1339 |
Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods |
2008 |
| H1340 |
The Certified Quality Engineer Handbook, Third Edition |
2009 |
| H1341 |
The Making of a World-Class Organization |
2008 |
| H1343 |
Executive Focus: Your Life and Career |
2009 |
| H1344 |
ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition |
2009 |
| H1346 |
The Process Auditing and Techniques Guide, Second Edition |
2010 |
| H1348 |
Process Driven Comprehensive Auditing: A New Way to Conduct ISO 9001:2008 Internal Audits, 2nd Edition |
2009 |
| H1349 |
ISO 9001:2008 Internal Audits Made Easy -- Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition |
2009 |
| H1350 |
Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria |
2009 |
| H1355 |
Cracking the Case of ISO 9001:2008 for Manufacturing, Second Edition: A Simple Guide to Implementing Quality Management in Manufacturing |
2010 |
| H1358 |
Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition |
2009 |
| H1359 |
Six Sigma for the New Millennium: A CSSBB Guidebook, Second Edition |
2009 |
| H1369 |
A Practical Field Guide for ISO 9001:2008 |
2009 |
| H1371 |
Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty |
2010 |
| H1373 |
Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment |
2010 |
| H1374 |
Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance |
2010 |
| H1377 |
Dare to Be Different!: Reflections on Certain Business Practices |
2010 |
| H1383 |
Out of Another @#&*% Crisis!: Motivation through Humiliation |
2010 |
| H1384 |
Lean ISO 9001: Adding Spark to your ISO 9001 QMS and Sustainability to your Lean Efforts |
2010 |
| H1385 |
ISO 9001:2008 for Small and Medium Businesses, Second Edition |
2010 |
| H1392 |
The Guide to Green for the Quality Professional |
2010 |
| P1281 |
Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence |
2007 |
| P1284 |
Lean Production Simplified: A Plain-Language Guide to the World's Most Powerful Production System, Second Edition |
2007 |
| P1296 |
The Advanced Project Management Memory Jogger |
2006 |
| P1311 |
DOE Simplified, 2nd Edition: Practical Tools for Effective Experimentation |
2007 |
| P1315 |
Made-to-Order Lean |
2007 |
| P1328 |
Baldrige Award Winning Quality - 17th Edition: How to Interpret the Baldrige Criteria for Performance Excellence |
2008 |
| P1335 |
Facilitation at a Glance! Second Edition: Your Pocket Guide to Facilitation |
2007 |
| P1345 |
Six Sigma in the Pharmaceutical Industry: Understanding, Reducing, and Controlling Variation in Pharmaceuticals and Biologics |
2007 |
| P1347 |
Design and Analysis of Experiments, 7th Edition |
2008 |
| P1353 |
Value Methodology: A Pocket Guide to Reduce Cost and Improve Value Through Function Analysis |
2008 |
| P1354 |
The Time Management Memory Jogger |
2008 |
| P1359 |
Total Quality Control, Revised Fortieth Anniversary Edition: Volume 1 and Volume 2 |
2008 |
| P1360 |
The Power of Management Innovation: 24 Keys for Fostering Innovation and Staying Competitive |
2008 |
| P1361 |
The Organization of the Future 2: Visions, Strategies, and Insights on Managing in a New Era |
2009 |
| P1362 |
The Process Management Memory Jogger: Building Cross-functional Excellence |
2008 |
| P1364 |
Project Management of Complex and Embedded Systems: Ensuring Product Integrity and Program Quality |
2008 |
| P1366 |
The Pocket Guide to the Baldrige Award Criteria, 15th Edition |
2009 |
| P1368 |
Leadership, Quality and Learning: Three Sides of the Same Coin |
2008 |
| P1371 |
The Baldrige User's Guide : Organization Diagnosis, Design, and Transformation 4th Edition |
2009 |
| P1373 |
Design for Environment: A Guide to Sustainable Product Development |
2009 |
| P1375 |
Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company |
2009 |
| P1377 |
Lean Six Sigma: Using SigmaXL and Minitab |
2009 |
| P1378 |
The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints |
2009 |
| P1379 |
Lean Six Sigma in Service: Applications and Case Studies |
2009 |
| P1381 |
The Improvement Guide, 2nd Edition: A Practical Approach to Enhancing Organizational Performance |
2009 |
| P1384 |
Lean Six Sigma for Supply Chain Management: The 10-Step Solution Process |
2009 |
| P1386 |
The Innovation Tools Memory Jogger |
2010 |
| P1387 |
The Secrets of Resilient Leadership: When Failure Is Not an Option |
2009 |
| P1388 |
Toyota Kata: Managing People for Improvement, Adaptiveness, and Superior Results |
2009 |
| P1389 |
How to Implement Lean Manufacturing |
2009 |
| P1390 |
Single Point of Failure: The Ten Essential Laws of Supply Chain Risk Management |
2009 |
| P1391 |
The Art of Quantum Planning: Lessons from Quantum Physics for Breakthrough Strategy, Innovation, and Leadership |
2009 |
| P1395 |
The Six Sigma Handbook, Third Edition: A Complete Guide for Green Belts, Black Belts, and Managers at all levels |
2009 |
| T1653 |
Building From the Basics Quality Pocket of Knowledge |
2009 |
| T1654 |
Learning Lean 5S: Quality Pocket of Knowledge (QPoK) |
2009 |
| T853 |
ANSI/ISO/ASQ QE19011S-2008: Guidelines for management systems auditing - U.S. Version with supplemental guidance added |
2008 |
| T860 |
ANSI/ISO/ASQ Q9001-2008: Quality management systems - Requirements |
2008 |
| T860P |
ANSI/ISO/ASQ Q9001-2008: Quality management systems - Requirements (pocket version) |
2008 |
| T861 |
ANSI/ISO/ASQ Q9001-2008: Quality management systems - Requirements (Spanish language version) |
2008 |
| T864 |
ANSI/ISO/ASQ Q9004-2009: Quality management systems — Managing for the sustained success of an organization |
2009 |
