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Root Cause Analysis: A Tool for Total Quality Management
216 pages.
ISBN 0-87389-163-5. 6 x 9 Hardcover. 1993
$70.00
This book describes the methods and tools used to develop and implement an effective TQM program. It provides a practical explanation of root cause analysis and discusses the proactive use of analysis techniques for the prediction and prevention of problems. It emphasizes the basic concepts, various analysis techniques, and their common purpose in determining the true cause of problems.
Contents
(summarized)
• Root Cause Analysis-An Introduction
• Root Cause Analysis--A Management Tool
• Getting Started
• Root Cause Analysis Techniques
• Developing Solutions
• Evaluating Solutions
• System Considerations
• Change Analysis
• Barrier Analysis
• Events and Causal Factors
• Analysis Tree Diagrams
