(801) 374-6214
To order by fax:
(801) 374-0634
To order by email.
or for questions:
Click here.
Site
produced and powered by
International Library Service.
Copyright 1998-2000.
All rights reserved.
Direct comments to:
International Library Service
P.O. Box 735
Provo, Utah 84603
H0803
Performance-Based Assessments: External, Internal, and
Self-Assessment Tools for Total Quality Management
Pearson,
Richard D. and Wilson, Paul F.
202 pages. ISBN 0-87389-242-9. 6 x 9 Hardcover. 1995.
$30.00
For organizations well into a TQM program, performance assessments provide the direction needed to evaluate the effectiveness of reengineering, quality, and other improvement strategies. This book offers practical advice and specific direction on a vital aspect of any quality management program - the assessment of organizational performance. Measuring a company's performance provides individuals and organizations with an essential tool to reach and maintain excellence, and to implement continual improvement strategies. Performance-Based Assessments presents a clear approach to assessing operations so organizations can redirect misguided efforts before it's too late.
Benefits:
• Learn how performance assessments result in realistic and meaningful
improvements
• Develop an appropriate mix of external, internal, and self-assessments
to measure the success of your programs
• Create win-win results for your organization by using performance-based
assessments
Contents:
• An Introduction to Performance-Based Assessments
• The Management System
• Features of Assessment Activities
• Getting Started
• Designing an Assessment Strategy
• Focusing on the Issues
• Presenting the Results
• Developing an Action Plan for
• Improvement Implementing the Plan
