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Process Reengineering:
The Key to Achieving Breakthrough Success
Roberts,
Lon
195 pages. ISBN 0-87389-274-7. 6 x 9 Hardcover. 1994.
$30.00
The scope and meaning of process reengineering are defined in this book. Recognize opportunities for dramatic improvement and discover vital information for understanding concepts and realizing the full benefits of process reengineering. Learn to rethink the role of technology in a process environment and how to anticipate the pitfalls and barriers of radical change.
Contents:
• Introduction
• Process Reengineering Philosophy
• Possibilities and Pitfalls
• Process Reengineering Framework
• Opportunity Assessment
• Planning the Process Reengineering Project
• The Process Reengineering Team
• Process Analysis
• Process Design
• Risk and Impact Assessment
• Planning and Implementing the Transition
• Tracking and Measuring Process Performance
• Advanced Tools and Techniques
• Case Profiles
