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Integrating Reengineering
with Total Quality
Kelada,
Joseph N., 481 pages. ISBN 0-87389-339-5. 6 x 9 Hardcover. 1996.
Includes
105 illustrations
$90.00
This groundbreaking book unites total quality and reengineering into one integrated management approach to positively impact an organization to survive and compete in the twenty-first century. The author clearly explains many trends in management practices, such as activity-based costing, activity-based management, and mass customization. He integrates them into a unique, global approach that introduces his new idea of the total quality triad and QVALITY (quality, volume, administration, location, interrelationships/image, timely, and yield) and ACE concepts. This approach aims for the mutual satisfaction of the shareholders, customers, and people associated with your organization. Benefits: Gain a valuable understanding of the differences between total quality, TQM, quality control, quality assurance, and reengineering. Understand why reengineering is the means and total quality the objective of the same approach. Profit from 105 helpful diagrams that convey the author's innovative methods.
Contents:
• The Management Revolution
• Total Quality in 3-D
• Traditional Management and TQM
• Continuous Improvement and Reengineering
• TQM in Services: How It Relates to TQM in Manufacturing
• How to Implement TQM
• The Human Aspect of Total Quality
• Planning for Total Quality
• Organizing for Total Quality
• Total Quality Assessment and Control
• Total Quality Assurance and Standardization
• Total Quality and the ISO 9000 Standards
• TQM Practices
