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Quality Problem Solving
Smith,
Gerald F., 336 pages. ISBN 0-87389-394-8. 7 x 10 Hardcover. 1998.
Contains more than 50 illustrations!
$55.00
A terrific reference for all industries, this book offers state-of-the-art problem solving insights and advice for anyone trying to solve complex, real world problems. This in-depth and extremely comprehensive reference uses numerous case studies and examples to illustrate key concepts so you can easily understand and relate to various kinds of problems and their solutions. Written so it will be beneficial for the reader with basic to advanced knowledge of problem solving, the author classifies problems, explores how to solve them, and illustrates key concepts. Many books address the elements of problem solving in terms of various tools and techniques, but none are as comprehensive or actually teach readers how to think effectively about quality problems.
Benefits:
• Cover problem-solving fundamentals--cognitive, functionalist, and
problem-driven approaches.
• Address important functional demands--problem identification, problem
definition, diagnoses, and alternative generation--posed by quality problems.
Contents:
• Introduction
• Problem Solving and Quality Management
• Problem Solving Fundamentals
• Problem Identification
• Problem Definition
• Diagnosis
• Alternative Generation and Evaluation
• Compliance Problems
• Unstructured Performance Problems
• Efficiency Problems
• Product Design Problems
• Process Design Problems
• Looking Back, Looking Ahead
