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To order by email.
or for questions:
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Perspectives in Total Quality
Stahl,
Michael J. , 402 pages. ISBN 0-631-20884-4. 6 X 9 Hardcover. 1999. Contains
79 illustrations and figures!
$30.00
Perspectives in Total Quality studies customer response to corporate change in the quality era. Designed for practitioners, students, and academics, this book focuses on the current issues in total quality. Comprised of chapters written by leaders in their fields, they address topics such as global competition, ISO 9000, leadership development, customer focus, process management, and culture change.
General managers, quality managers, and quality professionals can use the book as a resource as it offers a contemporary look at how global competition through quality and reorganization will help organizations to compete and survive in the next century. The book will stimulate discussions in seminar courses as well as serve as a reference and source book for academic research topics.
Contents:
• Building Advantage Through Customer Value
• Academic Culture and the American Quality Movement
• High Performing Organizations
• Organizational Culture and the Total Quality Organization
• The Role of Process Managers and Understanding Process Variation
• Design Quality and New
• Product Development Product Development Speed and Quality: A New Set of Synergy's
• Building the Lean Enterprise
• Using the Baldrige Framework for Self-Assessment and Continuous Improvement
• Using ISO 9000 and the European Quality Award Approach to Improve Competitiveness
