(801) 374-6214
To order by fax:
(801) 374-0634
To order by email.
or for questions:
Click here.
Site
produced and powered by
International Library Service.
Copyright 1998-2000.
All rights reserved.
Direct comments to:
International Library Service
P.O. Box 735
Provo, Utah 84603
H1015
Critical SHIFT: The Future of
Quality in Organizational Performance
Silverman,
Lori L. with Propst, Annabeth L. ,
294 pages. ISBN 0-87389-445-6. 6x9 Hardcover. 1999.
$30.00
Management consultants Lori L. Silverman and Annabeth L. Propst claim that quality is not dead. They examine how the quality movement in the United States has entered a new era that will profoundly impact organizations worldwide and the way they approach performance improvement in the years to come.
Critical SHIFT taps into information culled from interviews with more than 45 business leaders and experts in their respective fields, as well as the authors extensive professional experience, to provide individuals and organizations with a comprehensive framework for achieving and maintaining performance gains.
Unlike many business books, Silverman and Propst take total quality management to the next level. They introduce The Starburst Modelª, a revolutionary and practical approach that allows your organization to systematically integrate strategic and operational initiatives into a cohesive framework that fosters quality and creates value for you and your customers. This must-have resource will show you how to align and accelerate improvement efforts to achieve bottom-line results.
In short, Critical SHIFT offers valuable insight into the workplace of the future and supplies the tools you'll need to succeed.
Benefits:
• Implement future performance improvement initiatives that can achieve
the organization's strategies and objectives.
• Introduce value creation concepts, tools, and methods, and their
link to quality and organizational performance.
Contents:
• Quality Today: Recognizing the Critical SHIFT
• The Workplace of the Future: Discovering the Patterns in CHAOS
• Introduction to the Starburst Model
• Quality Assurance Field of Performance Practice
• Problem Resolution Field of Performance Practice
• Alignment and Integration Field of Performance Practice
• Consumer Obsession Field of Performance Practice
• Spiritual Awakening Field of Performance Practice
• How You Can Sustain the Starburst
• How to Use the Starburst Model
• Enacting Your Career: Thriving in CHAOS
• Becoming an External GUIDE
