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H1118
Interpreting ISO 9001:2000 with Statistical Methodology
Lamprecht, James L., 216 pages. ISBN 0-87389-517-7. 6x9 Softcover. 2002.
$45.00

This book is geared toward those who want to understand the ISO 9001:2000 standard and emphasize statistical methodology.This guide contains 15 detailed statistical examples related to the ISO 9001:2000 standard. Your understanding of the standard will be balanced with more than a dozen non-statistical examples, including tables, sample forms and questionnaires.

To help you put this statistical information into practice, the author includes a review on how to design questionnaires. Build your knowledge using the review of ISO 9000 quality vocabulary included in this guide. If you are new to ISO 9000 Lamprecht briefly explains the changes from the 1994 to the 2000 version to bring you up to speed and presents a unique perspective and commentary on the changes to the ISO 9001:2000 standard.

Teaching other organizations to implement ISO 9000 is illustrated by case studies and detailed examples throughout the guide. Visual learners will be assisted by graphics relating to the statistical data as well as tables and graphs used throughout the guide. You won’t be overwhelmed with excessive detail as the standard and statistical emphasis is a fast read.

Benefits:
  • Customers are not forgotten in this interpretive guide: instruction about how to assess customer satisfaction, needs and perception of quality are included.
  • Learn about marketing issues as they relate to customer satisfaction and product quality.
  • Use Interpreting ISO 9001:2000 with Statistical Methodology to help you to succeed in implementing the new standard and making a measurable difference in your customers’ perception of your organization.