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Achieving 100% Compliance of Policies and Procedures
Page,
Stephen, CSQE
359 pages. ISBN 1929065-49-3. Softcover. 2000
$60.00
Achieving 100% Compliance of Policies and Procedures is a "how to" book for measuring business processes, policies, and procedures to achieve compliance through communication, mentoring, training, quality tools, metrics, auditing, and continuous improvement. Each chapter is based upon practical, proven guidelines and examples from a "real-life" case study to provide new insights and show you how to make better decisions. This book explains how to research, analyze, publish, communicate, train, check, audit, report, and improve business processes, policies, and procedures.
Benefits:
• Illustrate and document business processes, policies, and procedures
using flow charts and task lists.
• Write effective policies and procedures that are easy to understand,
apply, and measure.
• Communicate and train policies and procedures using 20 communication
methods and 9 training methods.
• Use mentoring and coaching techniques to reinforce training and
achieve learning by assisting employees with the application of training
information to their work environment.
• Use process improvement techniques, quality tools, and audits to
minimize variation and ensure compliance.
• Save millions of dollars with process streamlining methods, control
points, and cost benefit analyses.
• Assist your management in preparing their organization to be receptive
to change, proactive, and forward thinking.
• Become a knowledgeable and respected procedures analyst in your
company and among your peers.
Contents:
• Introducing the Policies and Procedures Improvement Cycle
• Writing Effective Policies and Procedures
• Focusing on a Case Study to Apply the Principles of this Book
• Establishing a Communications Strategy
• Developing an Effective Training Strategy
• Creating a Review and Communications Control Plan
• Establishing a Compliance Plan
• Developing Self-Assessment Checklists
• Using Continuous Improvement Tools to Measure Compliance
• Conducting Systems Audits
• Conducting Profitable Continuous Improvement Activities
• Saving $1 Million Dollars with Cost Benefit Analyses
• Preparing an Organization to be Receptive to Change
• Looking to the Future
