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T300 These guidelines have been developed for health services organizations and are based on ISO 9004:2000, Quality Management Systems - Guidelines for Performance Improvements. IWA-1 contains much of the text of ISO 9004:2000, supplemented by specific guidance for its implementation in the health care sector. The guidelines provide a framework for the design and improvement of process-based quality management systems by health care organizations. The guidelines are voluntary and they are not intended for certification or accreditation. |
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