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T300
IWA-1:2001 - Quality Management Systems: Guidelines for Process Improvements in Health Service Organizations
ISO/AIAG/ASQ, 68 pages. Softcover. 2002.
$75.00


These guidelines have been developed for health services organizations and are based on ISO 9004:2000, Quality Management Systems - Guidelines for Performance Improvements. IWA-1 contains much of the text of ISO 9004:2000, supplemented by specific guidance for its implementation in the health care sector. The guidelines provide a framework for the design and improvement of process-based quality management systems by health care organizations. The guidelines are voluntary and they are not intended for certification or accreditation.