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H1287 Root Cause Analysis: Simplified Tools and Techniques, Second Edition 2006
H1358 Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition 2009
H1363 Root Cause Analysis: The Core of Problem Solving and Corrective Action 2009
P1341 Human Sigma: Managing the Employee-Customer Encounter 2008

About the American Society for Quality

The American Society for Quality (ASQ), formerly known as the American Society for Quality Control (ASQC), is a knowledge-based global community of quality control experts, dedicated to the promotion and advancement of quality tools, principles, and practices in ther workplaces and in their communities.

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