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H1290	The Certified Six Sigma Green Belt Handbook	2008
H1202B	Making Change Work Set: Making Change Work and Leadership, Quality and Learning	2008
H1277	Statistical Quality Control for the Six Sigma Green Belt	2007
H1280	Applying the Science of Six Sigma to the Art of Sales and Marketing	2007
H1288	WordSuccess: Why and How to Express Yourself to the Good Life	2007
H1289	The Quality Improvement Handbook, Second Edition	2006
H1292	Managing the Customer Experience: A Measurement-Based Approach	2007
H1294	Project Portfolio Selection for Six Sigma	2007
H1296	The Certified Quality Process Analyst Handbook	2007
H1300	The Internal Auditing Pocket Guide: Preparing, Performing, Reporting and Follow-up, Second Edition	2007
H1302	Leading Peak Performance: Lessons from the Wild Dogs of Africa: How to Create Pack Leadership & Produce Transformative Results	2007
H1303	The Executive Guide to Understanding and Implementing Lean Six Sigma: The Financial Impact	2007
H1305	Insights to Performance Excellence 2007: An Inside Look at the 2007 Baldrige Award Criteria	2007
H1307	Enabling Excellence: The Seven Elements Essential to Achieving Competitive Advantage	2007
H1309	The Executive Guide to Understanding and Implementing Quality Cost Programs: Reduce Operating Expenses and Increase Revenue	2008
H1310	The Executive Guide to Understanding and Implementing the Baldrige Criteria: Improve Revenue and Create Organizational Excellence	2007
H1311	The Executive Guide to Understanding and Implementing Employee Engagement Programs: Expand Production Capacity, Increase Revenue, and Save Jobs	2007
H1315	The Logical Thinking Process: A Systems Approach to Complex Problem Solving	2008
H1316	Lean for Service Organizations and Offices: A Holistic Approach for Achieving Operational Excellence and Improvements	2008
H1317	The Desk Reference of Statistical Quality Methods, Second Edition	2008
H1318	Recognition, Gratitude, and Celebration	2007
H1319	How Organizations Learn: Investigate, Identify, Institutionalize	2007
H1320	Do It Right the Second Time, Second Edition: Benchmarking Best Practices in the Quality Change Process	2009
H1321	Insights to Performance Excellence 2008: An Inside Look at the 2008 Baldrige Award Criteria	2008
H1325	The Certified Six Sigma Black Belt Handbook, Second Edition	2009
H1326	Innovation Generation: Creating an Innovation Process and an Innovative Culture	2008
H1329	A Practical Application of Supply Chain Management Principles	2008
H1330	Common Sense Project Management	2008
H1331	Zero Acceptance Number Sampling Plans, Fifth Edition	2008
H1338	Proving Continuous Improvement with Profit Ability	2008
H1339	Measuring Customer Satisfaction and Loyalty, Third Edition: Survey Design, Use, and Statistical Analysis Methods	2008
H1341	The Making of a World-Class Organization	2008
H1343	Executive Focus: Your Life and Career	2009
H1344	ISO Lesson Guide 2008: Pocket Guide to ISO 9001-2008, Third Edition	2009
H1346	The Process Auditing and Techniques Guide, Second Edition	2010
H1349	ISO 9001:2008 Internal Audits Made Easy -- Tools, Techniques, and Step-By-Step Guidelines for Successful Internal Audits, Third Edition	2009
H1350	Insights to Performance Excellence 2009-2010: An Inside Look at the 2009-2010 Baldrige Award Criteria	2009
H1356	Cracking the Case of ISO 9001:2008 for Service, Second Edition: A Simple Guide to Implementing Quality Management in Service Organizations	2010
H1357	ISO 9001: 2008 Explained, Third Edition	2009
H1358	Correct! Prevent! Improve!: Driving Improvement through Problem Solving and Corrective and Preventive Action, Revised Edition	2009
H1359	Six Sigma for the New Millennium: A CSSBB Guidebook, Second Edition	2009
H1360	Process Improvement Using Six Sigma: A DMAIC Guide	2009
H1363	Root Cause Analysis: The Core of Problem Solving and Corrective Action	2009
H1366	Communication: The Key to Effective Leadership	2009
H1367	Six Sigma Marketing: From Cutting Costs to Growing Market Share	2009
H1369	A Practical Field Guide for ISO 9001:2008	2009
H1371	Beyond the Ultimate Question: A Systematic Approach to Improve Customer Loyalty	2010
H1373	Corporate Sustainability Planning Assessment Guide: A Comprehensive Organizational Assessment	2010
H1374	Superior Customer Satisfaction and Loyalty: Engaging Customers to Drive Performance	2010
H1377	Dare to Be Different!: Reflections on Certain Business Practices	2010
H1380	Pocket Guide to Performance Management	2010
H1383	*Out of Another @#&% Crisis!: Motivation through Humiliation**	2010
H1384	Lean ISO 9001: Adding Spark to your ISO 9001 QMS and Sustainability to your Lean Efforts	2010
H1385	ISO 9001:2008 for Small and Medium Businesses, Second Edition	2010
H1392	The Guide to Green for the Quality Professional	2010
P1277	Leading Innovation: How to Jump Start Your Organization's Growth Engine	2007
P1281	Baldrige Award Winning Quality - 16th Edition: How to Interpret the Baldrige Criteria for Performance Excellence	2007
P1311	DOE Simplified, 2nd Edition: Practical Tools for Effective Experimentation	2007
P1312	The Baldrige Criteria for Public Organizations	2007
P1316	The Rules of Innovation	2007
P1318	Project Management Success with CMMI	2007
P1322	The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference	2007
P1328	Baldrige Award Winning Quality - 17th Edition: How to Interpret the Baldrige Criteria for Performance Excellence	2008
P1329	The Pocket Guide to the Baldrige Award Criteria - 14th Edition	2008
P1330	The Integrated Enterprise Excellence System: An Enhanced Approach to Balanced Scorecards, Strategic Planning, and Business Improvement	2008
P1331	Integrated Enterprise Excellence Volume I: The Basics: Four Golfing Buddies Go Beyond Lean Six Sigma and the Balanced Scorecard	2008
P1332	Integrated Enterprise Excellence Volume II — Business Deployment: A Leaders Guide for Going Beyond Lean Six Sigma and the Balanced Scorecard	2008
P1333	Integrated Enterprise Excellence Volume III — Improvement Project Execution: A Management and Black Belt Guide for Going Beyond Lean Six Sigma and the Balanced Scorecard	2007
P1335	Facilitation at a Glance! Second Edition: Your Pocket Guide to Facilitation	2007
P1341	Human Sigma: Managing the Employee-Customer Encounter	2008
P1349	Corporate Social Responsibility Excellence Criteria: 45 Probing Questions and Contrasting Pairs of Examples	2008
P1352	Enterprise Excellence: A Practical Guide to World Class Competition	2008
P1353	Value Methodology: A Pocket Guide to Reduce Cost and Improve Value Through Function Analysis	2008
P1354	The Time Management Memory Jogger	2008
P1359	Total Quality Control, Revised Fortieth Anniversary Edition: Volume 1 and Volume 2	2008
P1360	The Power of Management Innovation: 24 Keys for Fostering Innovation and Staying Competitive	2008
P1361	The Organization of the Future 2: Visions, Strategies, and Insights on Managing in a New Era	2009
P1362	The Process Management Memory Jogger: Building Cross-functional Excellence	2008
P1364	Project Management of Complex and Embedded Systems: Ensuring Product Integrity and Program Quality	2008
P1366	The Pocket Guide to the Baldrige Award Criteria, 15th Edition	2009
P1368	Leadership, Quality and Learning: Three Sides of the Same Coin	2008
P1371	The Baldrige User's Guide : Organization Diagnosis, Design, and Transformation 4th Edition	2009
P1375	Customer-Driven Operations Management: Aligning Business Processes and Quality Tools to Create Operational Effectiveness in Your Company	2009
P1377	Lean Six Sigma: Using SigmaXL and Minitab	2009
P1378	The Ultimate Improvement Cycle: Maximizing Profits through the Integration of Lean, Six Sigma, and the Theory of Constraints	2009
P1379	Lean Six Sigma in Service: Applications and Case Studies	2009
P1383	Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits	2009
P1385	The Lean Enterprise Six Sigma Memory Jogger for Service	2010
P1386	The Innovation Tools Memory Jogger	2010
P1387	The Secrets of Resilient Leadership: When Failure Is Not an Option	2009
P1388	Toyota Kata: Managing People for Improvement, Adaptiveness, and Superior Results	2009
P1390	Single Point of Failure: The Ten Essential Laws of Supply Chain Risk Management	2009
P1395	The Six Sigma Handbook, Third Edition: A Complete Guide for Green Belts, Black Belts, and Managers at all levels	2009
T1525	Malcolm Baldrige National Quality Award 2009-2010 (Business): Criteria for Performance Excellence - 10 pack	2009
T1653	Building From the Basics Quality Pocket of Knowledge	2009
T1654	Learning Lean 5S: Quality Pocket of Knowledge (QPoK)	2009
T853	ANSI/ISO/ASQ QE19011S-2008: Guidelines for management systems auditing - U.S. Version with supplemental guidance added	2008
T860	ANSI/ISO/ASQ Q9001-2008: Quality management systems - Requirements	2008
T860P	ANSI/ISO/ASQ Q9001-2008: Quality management systems - Requirements (pocket version)	2008
T861	ANSI/ISO/ASQ Q9001-2008: Quality management systems - Requirements (Spanish language version)	2008
T864	ANSI/ISO/ASQ Q9004-2009: Quality management systems — Managing for the sustained success of an organization	2009

About the American Society for Quality

The American Society for Quality (ASQ), formerly known as the American Society for Quality Control (ASQC), is a knowledge-based global community of quality control experts, dedicated to the promotion and advancement of quality tools, principles, and practices in ther workplaces and in their communities.


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