CSSET Customer Service for Water Utilities

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ITEM: CSSET
Customer Service for Water Utilities Video Series
VHS, 1992, 15 minutes, produced by AWWA.

$295.00

* You have selected a product that contains several components. If a component is out of stock, it will be placed on back order and shipped when available.

The first set of customer service training videos ever created expressly for water utilities. Ideal for all employees who have contact with the public, these tapes dramatize important principles via real-world scenarios. They incorporate valuable service tips, strategies, and techniques. The set contains:

Customer Service for Water Utilities
Customer Service II: A Team Effort
Customer Service III: Working with Difficult Customers
Customer Service IV: Strategies for Field Representatives
Customer Service V: Internal Customer Service